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Terms of Service

Last updated: 30 October 2026

These Terms of Service ("Terms") are an agreement between you and FXVPS ("we", "us"), Dhaka, Bangladesh. By creating an account, placing an order or using any of our services you agree to these Terms, our Acceptable Use Policy, Privacy Policy and Refund Policy.

1. Your account

  • You must be at least 18 years old, or have permission from a parent or guardian, and give us true and complete details (name, email, phone and address).
  • Keep your password and two-factor codes safe. You are responsible for everything done with your account.
  • We may ask you to verify your identity (national ID, passport, trade licence) at any time. If you do not verify by the deadline we give, we may suspend your account and services.
  • One person or company may hold more than one account only with our written permission.

2. Orders and setup

  • An order is accepted when we confirm it. We may refuse or cancel any order, for example when details look false, payment is reversed, or the order would break this agreement. If we cancel a paid order we refund it as described in the Refund Policy.
  • Most services are set up automatically after payment. Dedicated servers, .bd domains and some other items are set up by our team and can take longer.

3. Billing and renewals

  • Services renew automatically for the same billing period at the price shown in your client area, unless you cancel before the due date.
  • We send a renewal invoice before the due date. If it is not paid, the service is suspended after the number of days shown in your client area and permanently deleted some days later, together with all data on it. Late fees may be added to overdue invoices.
  • Prices may change. We tell you at least 30 days before a new price applies to an existing service.
  • Taxes (such as VAT) are added where the law requires it.
  • Paying a renewal does not lift a suspension made for abuse, fraud or missing verification.

4. Domains

  • Domain registrations are also governed by the rules of the registry and registrar (for example ICANN for gTLDs and BTCL for .bd). You are the registrant of your domains and must keep your contact details correct.
  • Domains with auto-renew turned off expire on their expiry date. Restoring an expired domain may cost extra or may not be possible.
  • We can give you the transfer (EPP) code at any time while the domain is active and not within 60 days of registration or transfer, as registry rules allow.

5. Your content and backups

  • You own the data you store with us and are responsible for it, including having the rights to it.
  • You are responsible for your own backups. Backups we make (where your plan includes them) are a convenience, not a guarantee. We are not liable for lost data.

6. Acceptable use

You must follow our Acceptable Use Policy. We may suspend a service at once, without refund, when it is used for spam, phishing, malware, attacks, illegal content or anything that harms our network, our other customers or third parties.

7. Availability

We work to keep services online at all times, as described in our Service Level Agreement. Planned maintenance is announced on our status page when possible. Except for credits under the SLA, we are not liable for downtime.

8. Cancellation

You can cancel any service from your client area, either immediately or at the end of the paid period. We may end this agreement for a breach of these Terms. When a service ends, its data is deleted and cannot be recovered.

9. Limitation of liability

To the extent the law allows, our total liability for any claim is limited to the amount you paid us for the affected service in the 3 months before the claim. We are not liable for indirect losses such as lost profit, lost trading income (including on Forex VPS), lost data or lost business.

10. Changes

We may update these Terms. We post the new version on this page and, for important changes, email you at least 14 days before they apply. Using our services after that means you accept the new Terms.

11. Law and disputes

These Terms are governed by the laws of Bangladesh. Disputes go to the courts of Dhaka, Bangladesh. Please contact us first at [email protected] so we can try to solve the problem together.