Last updated: 11 November 2026
FXVPS aims for 99.9% monthly uptime on Cloud VPS, Forex VPS, dedicated servers and hosting.
What counts as downtime
Time when your service cannot be reached because of a fault in our hardware, network or power. It does not include:
- planned maintenance announced at least 24 hours before on our status page;
- problems caused by your software, configuration or actions (including reboots or reinstalls);
- attacks against your service, or suspensions under our Terms;
- problems outside our network (your ISP, upstream internet or DNS outside our control).
Credits
| Monthly uptime | Credit (of that month's fee) |
|---|---|
| below 99.9% | 5% |
| below 99.5% | 10% |
| below 99.0% | 25% |
| below 95.0% | 50% |
Credits are added to your account credit and cannot exceed the monthly fee of the affected service.
How to claim
Open a ticket within 7 days after the downtime, with the service name and the times it was unreachable. We check it against our monitoring and add the credit within 5 working days.