Last updated: 11 November 2026
This Privacy Policy explains what personal data FXVPS collects, why, and what rights you have. Contact us about privacy at [email protected].
What we collect
- Account details: name, email, phone, company, postal address, country, tax ID.
- Identity verification: copies of ID documents and a selfie, only when we ask you to verify. They are stored privately and only staff who review them can open them.
- Billing: invoices, payment method, transaction IDs from bKash, Nagad, Binance Pay, banks or card processors. We never see or store full card numbers.
- Service data: server IP addresses, hostnames, domain names, DNS records, usage graphs, support tickets and live chat messages.
- Technical data: IP addresses used to sign in or order, browser type, pages visited on our website, cookies.
Why we use it
- To set up, bill and support your services (contract).
- To keep accounts safe and stop fraud and abuse (legitimate interest and legal duty).
- To meet tax, accounting and law-enforcement requirements (legal duty).
- To send news and offers, only if you have not opted out (you can opt out on your Account page or with the link in any marketing email).
Who we share it with
- Domain registries and registrars (your registrant details, as their rules require; some are published in WHOIS).
- Payment providers, to process your payments.
- Email and SMS providers, to send messages to you.
- Data centres and hardware providers that host our servers.
- Authorities, when the law requires it.
We do not sell your personal data.
How long we keep it
Account and billing records are kept while you are a customer and for up to 6 years afterwards for tax and accounting. Identity documents are kept while your account is open. Server data is deleted when a service is terminated. Website analytics are kept for a limited period and then summarised.
Your rights
You can see, correct and download your data (Account › Privacy & data in the client area), and ask us to delete your account. Some records (such as invoices) must be kept by law even after deletion. To make a request, use the client area or email [email protected].
Security
Passwords are hashed, sensitive settings are encrypted, two-factor sign-in is available, and staff access is limited by role.
Cookies
We use necessary cookies for sign-in and security, and analytics cookies to understand how our website is used. Third-party analytics (such as Google Analytics) are only used on public pages.
Changes
We will post changes on this page and email you about important ones.