Last updated: 11 November 2026
We want you to be happy with FXVPS. This policy explains when we give money back.
Money-back guarantee
- Shared hosting, WordPress hosting and Cloud VPS: cancel within 7 days of your first order and we refund the first payment for that service.
- The guarantee applies once per customer, to the first order of each service type.
Not refundable
- Domain registrations, renewals and transfers (registries do not refund us).
- Dedicated servers, Forex VPS with Windows licences, software licences, setup fees and add-ons such as extra IP addresses.
- Renewals, upgrades and services cancelled after the money-back period.
- Services suspended or terminated for breaking our Terms or Acceptable Use Policy, for fraud or for missing identity verification.
- Payment gateway or bank fees.
How refunds are paid
- By default refunds are added to your account credit, which you can use for any invoice.
- If you ask, we refund to the original payment method (bKash, Nagad, bank or card) within 10 working days, minus any fee charged by the payment provider. Crypto payments are refunded in the same currency at the rate on the refund day.
Downtime credits
Credits for downtime are given under our Service Level Agreement, not as cash refunds.
Chargebacks
Please contact us before opening a dispute with your bank or wallet. A chargeback suspends the account until it is resolved.
How to ask
Open a ticket from your client area or email [email protected] with the invoice number.